Welcome to Pronto. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review collection and reply platform (“Pronto ™”, “we”, “us”, or “our”).
Please read this policy carefully to understand our
views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of information:
a. Business Information
Business name, address, industry, and contact details
User account details (e.g., name, email, phone number)
b. Customer Data (on behalf of your business)
Customer names, emails, and phone numbers (for review request purposes)
Review content and metadata (e.g., timestamps, platform source)
c. Usage Data
Log files, IP address, browser type, and device identifiers
Pages visited, time spent, and usage patterns
d. Communications
Emails or messages sent to or through Pronto
Customer responses and feedback on review requests
2. How We Use Your Information
We use the information we collect to:
Provide and maintain the Pronto platform
Automate and manage review collection and response workflows
Analyze customer sentiment and generate suggested replies
Improve our services, features, and user experience
Communicate with you about your account or service updates
Comply with legal obligations
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, we process your personal data based on the following legal grounds:
Consent
When you voluntarily provide information
Contract
To fulfill our agreement with you
Legal obligation
To comply with applicable laws
Legitimate interest
To improve our service and prevent fraud
4. Sharing and Disclosure of Information
We do not sell your data. We may share your information with:
Service Providers
Cloud hosting, analytics, email/SMS providers
Legal authorities
If required by law, court order, or to protect rights
Business Transfers
In the event of a merger, acquisition, or asset sale
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the right to:
We use industry-standard security measures to protect your data, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.
8. Third-Party Services
Pronto may integrate with third-party platforms (e.g., Google, Yelp, Facebook) to collect or respond to reviews. Their data handling is governed by their own privacy policies.
9. International Data Transfers
If you are outside of the country where our servers are located, your information may be transferred and processed in countries that may not have the same data protection laws as your jurisdiction.
10. Children’s Privacy
Pronto is not intended for individuals under the age of 16. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes by email or through the platform.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
